FAQs

What is a Virtual Assistant?

Virtual assistants are highly skilled professionals performing a wide range of office functions. They are self-employed professionals who understand the pressures of running your own business. They provide practical experience and professional business support tailored to meet individual needs. VA's carry out many of the same one time and ongoing tasks as in-house assistants, but VA's save you time and money by providing quality services "from a distance," and you only pay for what you need - when you need it.

Why should I use a VA?

Working with a virtual assistant to help manage your business is one of the most effective ways to increase your productivity as you will be able to delegate non-core administrative tasks and have the time for those that generate income. In addition you will not need to worry about all the costs involved with employing people.

How will I work with my VA?

Communication will take place mainly by phone and email. However if you are local to us, we will be able to visit you at the office at certain times.

What are the costs involved?

Outsourcing your administrative work means you only pay for the services and time you need. We offer a number of packages to suit your requirements.

How is time calculated?

Time is calculated and tracked electronically based on real time worked and you will be invoiced accordingly. A report with a breakdown of the time and tasks completed will be submitted to you.

What else will I be charged for?

You will be charged at cost for postage and other items as used, such as large print runs, high quality paper, photo-printing, colour copies, etc. Standard office supplies and phone calls made on your behalf to UK landlines and mobile lasting less than 1 minute are included in our standard fees or packages.

I have urgent work. Can you help?

Please contact us. Even though our standard business hours are 9 till 5 we are available outside these hours and will see if we can help you.